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Why don't I see my changes in the app?

What to check when a change you made in the TMSQR App Manager doesn't show up in your app yet.

Written by Derrick Smittenaar

Most changes you make in the TMSQR App Manager are visible in your TMSQR app right away. Some changes take a little longer. If you don't see a change, refresh the page in the app or close the app and open it again.

Available in: all plans (Platform and Standalone)

How do I refresh my app?

  1. Pull the page down in your TMSQR app to refresh it.

  2. Still not visible? Close the app completely and open it again.

Closing and reopening the app always works, also for changes that take a bit longer to show up.

Is my item published?

Items such as artist pages and news items can be published, saved as a draft or scheduled. Open the item in the TMSQR App Manager and check:

  • The item is published, not saved as a draft.

  • The item is not scheduled for a date or time in the future. A scheduled item only shows up in your app at the time you set.

  • You saved your change.

Why don't I see my timetable?

Your timetable only shows up in your TMSQR app after you publish it in Edition Settings. There you choose Block view, List view or both. Read How do I launch my timetable?

Why don't I see the ticket button?

The ticket button only shows when a ticket link is filled in under Edition Settings. When the ticket link is empty, the TMSQR app hides the ticket button.

What if my change still doesn't show?

Contact TMSQR support at [email protected] or call +31 (0)71 2034054. Tell us which change you made and where in the TMSQR App Manager, and add a screenshot if you can.

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